Returns & Refund Policy

Free Return — When It’s Our Mistake

If the item you receive is incorrect, damaged, has an undisclosed defect, or is significantly different from its listing, please contact DRAPS as soon as possible.

When the return is due to an error attributable to DRAPS, we will provide the necessary return instructions and cover the reasonable return shipping cost.

Returns for Size, Fit or Change of Mind

If you return an item for personal reasons—including size, fit or change of mind—the return shipping cost is your responsibility.

We provide detailed measurements, descriptions and photographs to help you make an informed purchase. Please remember that every DRAPS jacket is a unique vintage garment and may naturally show signs of age, wear and individual character.

Conditions for a Valid Return

The item must be returned in the condition in which it was received, subject only to the handling reasonably necessary to inspect and try on the garment.

It must be unwashed, unaltered and free from damage, modifications, stains, additional wear or other changes occurring after delivery.

All original accessories, detachable parts and other items included with the order must also be returned.

The item must be carefully and securely packaged to prevent damage during transport.

DRAPS reserves the right to assess and deduct any loss of value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and fit of the garment, where permitted by applicable consumer law.

Please contact DRAPS before shipping a return so that we can provide the correct instructions and return address.

Return Timeframes

For online purchases, customers must communicate their decision to withdraw within the applicable legal withdrawal period, generally 14 calendar days from the date the order is received.

Once the return has been requested, the item must be shipped without undue delay and no later than 14 calendar days from the date the customer communicates the decision to withdraw.

A valid tracking number or other proof of shipment must be provided to DRAPS. The date on which the parcel is accepted by the carrier will be considered the official dispatch date.

If the item is not dispatched within the applicable return period, the return may no longer be accepted and the right of withdrawal may expire, subject to applicable consumer law.

Return Shipping and Delivery Costs

For returns due to size, fit or change of mind, the customer is responsible for the direct cost of returning the item.

For statutory withdrawals, the original standard delivery charge will be refunded where required by applicable consumer law. Any additional cost resulting from the customer choosing a delivery method more expensive than our standard option is not refundable where permitted by law.

Customs duties, import taxes and charges paid directly to customs authorities, carriers or other third parties are not refundable by DRAPS unless otherwise required by applicable law.

Returns From Outside the European Union

For returns from countries outside the European Union due to size, fit or change of mind, the customer is responsible for all costs associated with the return.

These costs include:

• return shipping;
• customs duties and import taxes charged when the parcel re-enters the European Union;
• brokerage, customs-clearance and carrier handling fees;
• any other charges associated with the international return.

Customers must contact DRAPS before shipping and follow all customs and carrier instructions provided.

The parcel must be clearly declared as “Returned Goods” and all return shipping, customs and carrier charges must be paid in advance by the customer.

If DRAPS is required to pay customs duties, taxes, brokerage or carrier fees to receive the parcel, those costs may be deducted from the refund where permitted by applicable law.

Parcels sent without following our instructions or with unpaid charges may be refused and returned to the sender where permitted by applicable law.

Rewax and Garment-Care Services

Rewaxing, cleaning and other garment-care services are non-refundable once the requested service has been fully performed.

When a Rewax Service is purchased together with a jacket, the service alters and treats the garment according to the customer’s request.

If the jacket is subsequently returned in accordance with this policy, the customer may still request the applicable refund for the jacket itself, but the completed Rewax or garment-care service fee will not be refunded.

The jacket refund will therefore be calculated based on the amount paid for the garment, excluding the completed service.

This does not affect the customer’s rights if the service itself was performed incorrectly or where mandatory consumer law provides otherwise.

Refund Process

Returned items are inspected after arriving at DRAPS.

Where permitted by applicable law, the refund will be processed after the item has been received and its condition has been approved. Inspection and refund processing normally take two to three business days from receipt of the return.

DRAPS may withhold the refund until we have received the returned goods or the customer has provided valid evidence that the goods were dispatched, whichever occurs first, as required by applicable consumer law.

The applicable refund will be issued using the same payment method used for the original purchase, unless the customer expressly agrees otherwise.

Any reduction in value resulting from handling beyond what was reasonably necessary to inspect and try on the garment may be deducted from the refund where permitted by law.

DRAPS may offer store credit as an optional alternative. Store credit does not replace the customer’s right to receive an eligible monetary refund and will be issued only when expressly accepted by the customer.

This policy does not limit any mandatory consumer rights provided by applicable law.